Category Archives: Client Relations

Once you’ve attracted paying clients by creating and executing a freelance marketing plan, then you’ll have to learn about client relationship management. Managing clients is all about learning how to communicate expectations and making sure that you can always under promise and over deliver. Get tips and advice about client management from experts like Ilise Benun and from working creative freelancers who are in the trenches every day.

Preparing your business for baby

Like many moms-to-be running a small business, as the big date approaches, you may start to wonder: what to do about maternity leave? Lidia Varesco Racoma shares what she's learned recently. Continue reading

Posted in All Posts, Client Relations, Freelance Graphic & Web Design | Tagged , | 4 Comments

Confidence, the client’s aphrodisiac

Being the optimistic entrepreneur that I am, I approached this CEO.
I explained to him that I had some ideas that could really improve the UX (user experience) of his site. He politely declined and told me that their focus was in a different area at the time. I explained that even if their focus was in another area, my expertise could help customer retention since happy customers are always good for the bottom line. He again explained that they knew that some things needed to be overhauled on the site but it still isn’t their focus right now. So what did I do? Continue reading

Posted in All Posts, Client Relations, Freelance Graphic & Web Design | Tagged , , , | 1 Comment

Should you cut your fee in half?

A small design firm was asked by a long-time client to design a piece that would be presented at a reception at the White House. He gave his price, but the client asked him to cut the fee in half. What would you do? Continue reading

Posted in Client Relations, Featured, Freelance Graphic & Web Design, Freelance Money | Tagged , | 17 Comments

2 Arguments for Hiring a Copywriter

Having good copy is as important as having good design. It’s something that we as designers should bring to the table when we can because it shows we are more than just pixel pushers. We are helping the client grow their business and that makes us harder to replace than some online service. Continue reading

Posted in All Posts, Client Relations, Communicating, Connecting, Freelance Graphic & Web Design, Freelance Writing | Tagged , | 6 Comments

Breakfast Roundtable Topics at CFC

There is no shortage of networking at the Creative Freelancer Conference (next week!). On Friday morning, June 24 , join us for an hour of moderated but free-flowing discussions (with breakfast!) around hot topics of interest. (That's right after our 6-7 AM Netwalking -- plenty of time to shower and change.) Here 's the incredible line up... Continue reading

Posted in Client Relations, Current Affairs, Freelance Graphic & Web Design, Freelancers Union, Growing Your Business, Speakers, Sponsors & Partners | Tagged | 1 Comment

Are Freelancers Automatically Entrepreneurs?

Is every freelancer also an entrepreneur? If you're self employed, does that mean you're an entrepreneur? Continue reading

Posted in All Posts, Client Relations, Communicating, Freelance Graphic & Web Design, Freelancers Union, Freelancing, Inspiration | Tagged , , | 6 Comments

Taking the "labor" out of collaboration (part 2)

When we're dealing with human beings, there's a lot to consider. The process of collaboration can go a long way towards enhancing your creative output, but can also be a huge source of stress and frustration. The key here is to attune yourself to be able to spot potential collaborators who will raise the quality of your creative endeavors, while avoiding partnerships that will simply raise your blood pressure. Continue reading

Posted in Client Relations, Freelance Graphic & Web Design | Tagged , | Leave a comment

Is Freelancer a Negative Term?

What do you think? Is the word "freelancer" negative? Is it appropriate for all of us? Do you call yourself as a "freelancer" or something else? And what how do your clients perceive you? Continue reading

Posted in Client Relations, Featured, Freelance Graphic & Web Design, Freelancers Union, Freelancing, Marketing Monday | Tagged , | 47 Comments

How to get paid for volunteering (part 2)

In Part 1 last week, Laurel talked about how to choose which projects to do "pro bono" and how to do them in a professional manner. In part 2, she talks about how to train a non-profit to be a good client, and answers some questions from last week's commenters, such as, "How exactly do you invoice?" and "What kind of guidelines should be put in place?" Continue reading

Posted in All Posts, Client Relations, Freelance Graphic & Web Design, Freelance Marketing, Freelance Photography, Freelance Writing, Freelancing | Tagged , | 2 Comments

More on June 24 at CFC

After Breakfast Roundtables, we'll break into 2 tracks for the morning -- a request from last year's attendees. In the Beginner Track, Intro to Marketing for Freelancers (that's my session on how to create a basic Marketing Machine), followed by Basic Money Management Strategies for Freelancers, with Joe D'Agnese and Denise Kiernan, the authors of "The Money Book." In the Advanced Track... Continue reading

Posted in All Posts, Business Plans, Client Relations, Freelance Graphic & Web Design, Freelance Illustration, Freelance Marketing, Freelance Writing, Freelancers Union, Freelancing, Speakers, Sponsors & Partners | Tagged , , | Leave a comment