Category Archives: Client Relations

Once you’ve attracted paying clients by creating and executing a freelance marketing plan, then you’ll have to learn about client relationship management. Managing clients is all about learning how to communicate expectations and making sure that you can always under promise and over deliver. Get tips and advice about client management from experts like Ilise Benun and from working creative freelancers who are in the trenches every day.

Freelancers, do you ask for help?

Veteran creative freelancer, Lidia Varesco-Racoma, used to do everything herself -- until she had a baby. That's when she learned how to ask for help -- in life and in business. Continue reading

Posted in CFC, Client Relations, Connecting, Freelance Graphic & Web Design, Freelancing | Tagged , | Leave a comment

Time to Talk at CFC? You bet!

Alisa Bonsignore

That’s the beauty of CFC (June 22-24 in San Francisco). The speakers will be sitting at the tables with you, milling around in the hallways with you, Netwalking with you, hanging out at the bar with you. Many of us will be sticking around for HOW after CFC is over. And some of us (me!) will be stocked with really good chocolate to help you overcome your fear of talking business with strangers. Business is scary. Ghirardelli chocolate is not. Continue reading

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[Podcast] How to Stop Scope Creep in its Tracks

Alisa Bonsignore

In the latest CFC 2013 Speaker Podcast Series, writer, Alisa Bonsignore shares explicit language she uses to stop scope creep in its tracks and how she developed the confidence to say these things. Continue reading

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Freelancer: Know Thy Customer

What works for freelance copywriter, Tom Tumbusch, is targeted and highly personalized mailings to his carefully chosen and best prospects. Here's an example... Continue reading

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3 Simple Questions to Manage Client Expectations

The Communicatrix shares 3 simple questions to ask a new prospect to manage expectations better later. Continue reading

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Creating memorable holiday greetings

Tom T Spirit-2009

It's not too late to send a holiday greeting to clients and prospects. Freelance writer and CFC veteran, Tom Tumbusch of WordStreamCopy shares a few tips to show your creativity and your gratitude at the same time. Continue reading

Posted in Client Relations, Connecting, Freelance Graphic & Web Design, Freelance Writing, Freelancing, Self-Promotion | Tagged , | 1 Comment

5 Ways to Say No (to the Wrong Clients)

Ilise Benun on your online marketing plan

Writer, Alison Harrison, shares what she learned at CFC 2012 about how to say no to clients she doesn't want so she can find the ones she does want. Continue reading

Posted in All Posts, Client Relations, Freelance Graphic & Web Design, Freelance Writing, Freelancing, Pricing, Proposals | Tagged , , | 2 Comments

Meeting with a Prospective Client: After

LIdia-cfc

Part 2 of how to handle a meeting with a prospect from designer, Lidia Varesco Racoma. Today's focus is best practices for follow up. Continue reading

Posted in All Posts, Client Relations, Freelance Graphic & Web Design, Freelance Marketing, Networking | Tagged , | 3 Comments

Meeting with a Prospective Client: Before (& After)

LIdia-cfc

Designer, Lidia Varesco Racoma, shares her tips for making the most out of a meeting with a new prospect. Continue reading

Posted in Client Relations, Featured, Freelance Graphic & Web Design, Growing Your Business | Tagged , | 2 Comments